You will need your 19-Digit Payment Card Number that is on the reverse of your payment card, or underneath the barcode on any correspondence. You can top-up your PAYG meter in the following ways:

Online:

Click here to login to your online account and click to make a payment.

SNRG App:

Once you have successfully logged into the app please visit the Payments tab, from here you will be able to select the PayPoint top-up option. You will then be taken to PayPoint website to complete your transaction. Choose to either 'Pay Now' or 'Register' if you'd like to keep your debit or credit card details stored for future payments. Your 'top-up code' is your payment card number on the reverse of your payment card, or underneath the barcode on any of your account correspondence.

Telephone:

You can call 020 3576 6103 and select OPTION 1 to make a top-up 24/7 using a UK credit or debit card. Your 'account number' is your payment card number on the reverse of your payment card, or underneath the barcode on any correspondence.

In Person:

You can make a cash payment at any PayPoint outlet in the UK, just take your payment card, or other correspondence with a payment barcode.

You should receive your top-up within two minutes but can also use the confirmation code to manually enter the payment, if it is not received. You can find out how to do this in the User Guide.

If you have any issues, or would like to discuss your payment options, please Get in Touch.

You will need your account number that is displayed on all statements and other correspondence. You can make payments against your statements in the following ways:

Online:

Click here to login to your online account and click to make a payment.

SNRG APP:

Login to the SNRG app using your online account credentials and visit the Payments tab. Here you will be able to select ‘Make an online payment using Stripe to make a payment.

Telephone:

You can call 020 3576 6103 and select OPTION 2 to make a payment 24/7 using a UK credit or debit card.

In Person:

You can make a cash payment at any PayPoint outlet in the UK, just take any SNRG statement with a barcode to make your payment.

Direct Debit:

You can set up a Direct Debit by contacting our SNRG support team.

Your balance should be updated within 24 hours of your payment being authorised.

If you have any issues, or would like to discuss your payment options, please Get in Touch.

Your account number will be on all statements and other correspondence you receive from us.

If you are a PAYG customer and are making a top-up over the telephone, your account number is on the reverse of your payment card, or underneath the barcode on any correspondence.

If you have a SNRG online account, you will be able to find your account number on either our web portal or through the SNRG app. You can even find your payments barcode on the SNRG app to be able to top-up or make a payment in-store. Visit the Payments tab on the app to find your barcode, If you have an Apple iOS device you can even add your payment barcode to your mobile wallet.

If you have any issues, please Get in Touch.

You can complete an online Direct Debit mandate to make payments against your utility statements. You can choose to set-up a Direct Debit for either a fixed amount every month or a variable amount depending on your statement.

If you have a PAYG meter and would like to set-up a Direct Debit, please Get in Touch with our team and we can advise on the options that are available.

You should receive your top-up within two minutes but can also use the confirmation code to manually enter the payment and to check if payment was taken successfully.

You will enter the confirmation code, which will be at least 19 digits but may be longer into your PAYG meter or In-Home Display (IHD) device. If you haven't done this before you can check the User Guides in our Help and Support pages. This confirmation code is encrypted and one-time use only.

Alternatively, if you have any issues, please Get in Touch.

It is always worth checking you have typed your account number in correctly and that you have selected the correct option to make a payment to a bill or statement or make a top-up.

If your account number is still not recognised, you may be able to make a payment or top-up using another method. You can find ways to top-up if you have PAYG meter or make payment for the bill received in our Help & Support pages.

Our team can also verify your account number for you. Please Get in Touch.

If you have attempted to make a payment or top-up and this has not been successful, your bank or credit card account may still show a pending transaction. This means the transaction has not been fully processed and will clear from your pending transactions normally within 24 hours but may take up to 7 days.

We are not able to force reverse a pending transaction or advise why the payment was not successful. It is important to check all the information you provide is correct, such as who the address the card is registered to and other information.

If you have any further issues, please Get in Touch with our team.

If you are already making payments by Direct Debit you can change your Direct Debit date to on or around the 1st or 15th of the month.

We will need to make this change for you, please Get in Touch with our team and we'll get this arranged.

You can cancel your Direct Debit with your bank or through your online banking although it is important you let us know you have done this, so we do not attempt to claim your Direct Debit.

We can cancel your Direct Debit for you, just Get in Touch with our team. You can also find alternative ways to top-up if you have PAYG meter or make payment for the bill received in our Help & Support pages.

If you are struggling to pay your electricity bills, please Get in Touch. We can help you set-up payment plans to manage your outstanding debt and provide useful help and support.

If you are struggling with managing your finances there are a number of organisations who can help, including your Housing Provider and for general support contact Citizens Advice.