About us
SNRG supplies low-cost, low-carbon electricity exclusively to homes connected to SNRG private wire SmartGrids. If you’re reading this, you could be one of the lucky ones.
When the sun shines, much of your electricity will come from the communal rooftop solar PV array. During periods when solar or battery energy isn’t sufficient, we’ll supply low-cost, low-carbon electricity from the grid.
As with any electricity provider, SNRG will send you monthly bills—either by paper or digitally—that you can pay through a variety of convenient methods. You’ll also have access to an online account, the SNRG app, and our customer service team, available via phone or email.
Our mission is to keep you satisfied for as long as you live in your home. That’s why we’re focused on delivering outstanding service in three key areas:
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Better Pricing
We pledge to beat the Ofgem Default Tariff Cap by at least 10%, ensuring that our prices remain the most competitive for your home.
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Exceptional Customer Service
We understand the frustration of long hold times and delayed responses. That’s why we’ve committed to having the highest customer service staff-to-customer ratio in the industry, providing you with unparalleled support.
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Sustainable Energy
Solar energy used directly where it’s generated is among the lowest-carbon energy sources available, making it a cornerstone of our commitment to sustainability.
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Want to Make a Complaint?
We’re sorry to hear that. We recognise that we do make mistake and we want to do everything we can to sort it out. Please click here to view our complaints procedure.
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Our Privacy Policy
To learn more about how we protect your data, please review our Privacy Policy (this link opens in a new tab).
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Our Refund Policy
SNRG can complete refunds where we hold sufficient funds on behalf of your utility supplier. To view the SNRG refund policy please Click Here.
